About Direct Liquidation
- What is Direct Liquidation?
Direct Liquidation is an on-line, wholesale-auction marketplace that allows resellers, wholesalers, distributors, and retailers to purchase liquidation merchandise in bulk lots at a fraction of the retail price.
- What can I buy on Direct Liquidation?
The Direct Liquidation marketplace contains products from over 100 different categories. Items found on Direct Liquidation are customer returns, overstock, shelf-pulls, and/or end-of-life product from North America’s largest retailers/manufactures. In addition, Direct Liquidation uses its six (6) in-house facilities to refurbish customer returns, to the original manufacturer’s standards, and offers/identifies the inventory as “refurbished”.
- What makes Direct Liquidation different from other wholesale suppliers?
Direct Liquidation has exclusive contracts with the largest retailers / manufacturers in North America to liquidate surplus inventory. By eliminating middlemen, Direct Liquidation provides our retail / manufacturing partners access to proven channels. You benefit by having consistent access to tier-1 brands, below wholesale pricing directly from its source.
Account Registration
- How do I register an account?
To create an account on Direct Liquidation, click the “REGISTER” button located in the upper-right corner of the home page. For mobile devices, first tap the user icon located in the top right corner of the home page and then select “REGISTER” from the slide out menu that appears.
You will be prompted to provide your name, email, phone number, and desired password. Check the Privacy Policy/Terms of Service box and press “REGISTER” to complete the registration process.
A confirmation email will be sent to the email address you provided. Follow the directions provided in the email to confirm your account.
- How do I confirm my account?
After completing the initial account registration, you will receive a confirmation email at the email address you provided. You must click on the link to confirm and complete the registration process. If you do not receive this email please contact our customer service department for assistance.
Account Management
- How can I add payment methods to my account?
There are two (2) primary ways to add payment methods to your account.
- 1. From the home page select “MY ACCOUNT”, and then select “MY WALLET”. Add your card information and click “SUBMIT” to save your information.
- 2. During the checkout process, new card information can be added. Make sure you check the box “SAVE MY CARD INFORMATION” if you plan on using this card for future purchases.
Please note, new users are required to add and authorize payment information before they are allowed to bid. Payment information is securely saved/encrypted at our bank not within the Direct Liquidation customer database.
- How can I add multiple shipping /billing addresses to my account?
There are two (2) primary ways to add shipping addresses to your account.
- 1. From the home page select “MY ACCOUNT”, and then select “ADDRESS BOOK”. Click on “ADD NEW ADDRESS’, provide the necessary information and then click “ADD ADDRESS” to save your information.
- 2. During the checkout process, new address information can be added. Make sure you check the box labeled “SAVE TO ADDRESS BOOK” if you will use this address for future purchases.
Please note, we require new users to add at least one valid billing/shipping address location.
- How can I track my open bids?
From the home page select “MY ACCOUNT”, and then select “BIDDING”. The “BIDDING” page recaps all active auctions you have bid on. Auctions will indicate if you are the top bidder or are no longer the top bidder. Completed auctions are automatically removed from the “BIDDING” page. From the home page select “MY ACCOUNT”, and then select “ORDERS” to review won bids.
- What is a Proxy Bid?
It’s simple. When bidding, enter the maximum amount you are willing to pay for the auction. If there are no other bids on the auction when you bid, your bid will be raised to the auction’s reserve price. If/as other bids are placed for this auction, your bid will automatically/incrementally increase to maintain you as the high bidder up to the maximum you set.
- How can I save auctions to bid on later?
Every auction page contains a “WATCH LIST” button located below the main photo. When this button is pressed, the auction will be added to your “WATCH LIST” page. You can access this list from the “MY ACCOUNT” button in the upper right corner of the home page. Users must be registered and logged in for this feature to work.
- How can I view the status of my orders?
From the “MY ACCOUNT” menu select “ORDERS” to view a summary of all your Orders sorted by status/date range.
- What do I do if I forget my login details?
From the login page, press the “FORGOT YOUR PASSWORD? CLICK HERE” link and enter your username or email address. Click on “SEND PASSWORD RESET INSTRUCTIONS”. You will receive a reset email at the email account used to register your account. Click on the link provided and follow the steps to reset your password.
If you cannot remember the email you used to register your account, you will need to contact our Customer Service Team (1-800-679-9451 or [email protected]) to assist you with your account recovery.
Searching For Merchandise
- How do I locate merchandise on the website?
There are two (2) primary ways to search for merchandise:
- 1. Basic Search – Located below the main navigation bar is a simple search engine. Enter key words, select from a category list and/or define the condition of product you are interested in and press “SEARCH” to see results.
- 2. Advanced Search – Located below the basic “SEARCH” button, allows users to increase search criteria to include: pricing, quantity, location, and closed–lot information.
- How can I narrow and sort my search results?
In addition to the advanced search filtering that is available via the search bar you can further refine your search results by using the included bank of filters located directly above the search results. Each column of the search results table can be used to sort the result set further allowing you total control over how you search and sort the results.
- What categories of merchandise do you sell?
The Direct Liquidation marketplace contains products from over 100 different categories. Items found on Direct Liquidation are overstock, shelf-pulls, and/or end-of-life product from North America’s largest retailers/manufactures.
In addition, Direct Liquidation’s five (5) processing facilities refurbish customer returns, to the original manufacturer’s standards, and offer/identify the inventory as “refurbished”. Products are re-kitted with accessories and placed in retail-ready packaging for immediate resale.
When buying via the Direct Liquidation marketplace, you have access to top-quality merchandise from tier-1 brands at a fraction of the wholesale price.
- What different conditions of merchandise do you sell?
Brand New – Inventory is in “new” retail ready condition and has NO cosmetic defects, blemishes, dents, scratches or signs of age. Inventory is in original manufacturer packaging, factory sealed and has never been opened or used. BRAND NEW inventory comes with a 90-day DirectLiquidation.com warranty, beginning on product pickup.
Refurbished Grade A – Inventory is in “LIKE NEW RETAIL READY” condition with NO cosmetic defects, blemishes, dents, scratches or signs of age. GRADE A items have been restored to meet manufacturer quality standards. Goods are repackaged in cleaned original boxes, new white boxes or new brown boxes which are retail ready. Each box will contain a label stating the make, model, serial number, and a scannable barcode for inventory based systems. Refurbished Grade A inventory comes with a 90-day DirectLiquidation.com warranty, beginning on product pickup.
Refurbished Grade B – Inventory has been inspected, tested, and restored to the original manufacturer’s operating specifications. This fully-functioning item is in “RETAIL READY” condition with SLIGHT cosmetic defects (minor blemishes and/or light scratches). Slight wear or feathering will default a GRADE-A item to become a GRADE-B item. Goods are repackaged in cleaned original boxes, new white boxes or new brown boxes which are retail ready. Each box will contain a label stating the make, model, serial number, and a scannable barcode for inventory based systems. Refurbished Grade B inventory comes with a 90-day DirectLiquidation.com warranty, beginning on product pickup.Refurbished Grade C – Inventory has been inspected, tested, and restored to the original manufacturer’s operating specifications. This fully-functioning product is in “RETAIL READY” condition with SIGNIFICANT cosmetic defects (significant blemishes and/or significant scratches, dents, or frame damage). Goods are repackaged in cleaned original boxes, new white boxes or new brown boxes which are retail ready. Each box will contain a label stating the make, model, serial number, and a scannable barcode for inventory based systems. Refurbished Grade C inventory comes with a 90-day DirectLiquidation.com warranty, beginning on product pickup.
Untested Customer Returns – Inventory in UNTESTED condition is inventory that has been sold to an end user and returned through a retail storefront, manufacturer, website and/or distribution center. No testing or repairs have been attempted in our facilities on the listed products. Typically, UNTESTED CUSTOMER RETURN inventory has a 75% plug and play success rate. That means that “most likely” 75% of the product will be in working order. This is not a guarantee that 75% of the product functions, it is simply an estimate based on previous experience with this type of inventory.
Warranties are not valid on any UNTESTED CUSTOMER RETURNS inventory. All UNTESTED CUSTOMER RETURNS are sold “AS IS” – cosmetic and operational condition is not guaranteed.
Tested Not Working (Salvage) – Inventory has gone through GENERAL REPAIRS and has failed a technical functionality and/or physical condition test. The packaging may be in various states including: opened, distressed and/or missing. There may be units that lack essential components, accessories, and documentation. Best practices indicate higher yields through combining SALVAGE parts/components to create working units. Tested Not Working (Salvage) inventory can also be used for parts harvesting.
Warranties are not valid on Tested Not Working (Salvage) inventory and product is sold “AS IS”; cosmetic and operational condition is not guaranteed.
- Where is the merchandise on the site sourced?
The Direct Liquidation marketplace contains products from over 100 different categories. Items found on Direct Liquidation are overstock, shelf-pulls, and/or end-of-life product from North America’s largest retailers/manufacturers. In addition, Direct Liquidation uses its five (5) in-house facilities to refurbish customer returns, to the original manufacturer’s standards, and offer/identify the inventory as “refurbished”.
- How can I tell where the merchandise ships from?
Each auction contains location details in the area titled “SHIPPING AND OTHER INFORMATION” below the manifest table. Typically, products will ship from one of six (6) warehouse locations in: Arkansas (x2), Kentucky, South Carolina, Indiana or Ontario (Canada).
- How can I tell exactly what condition each item in an auction is in?
Each auction contains detailed information, on the manifest, regarding the condition of each item. The manifest also includes valuable information such as: item description, quantity, model #, UPC, functionality, and retail price. The manifest can be downloaded in Microsoft Excel format for your convenience.
Buying Merchandise
Real Time Bidding
- How do I place a bid?
First, login to your account then select the auction you want to bid on. If you do not have an account, take a moment and set one up. Enter your bid in the space next the green “BID NOW” button. Your bid must be equal to or greater than the “STARTING PRICE” or “CURRENT BID” to be valid.
** Please note, new users are required to confirm their email address, and enter/confirm a payment method prior to bidding. Please ensure you have sufficient time to complete these steps prior to the ending of the auction you are trying to bid on.
- How does the bidding system work?
When bidding, enter the maximum amount you are willing to pay for the auction. If there are no other bids on the auction when you bid, your bid will be raised to the auction’s reserve price. If the reserve price for an auction is higher than your maximum bid then the maximum bid price will be entered right away. If/as other bids are placed for this auction, your bid will automatically/incrementally increase to maintain you as the high bidder up to the maximum bid price you set.
If/when your maximum bid is exceeded, you will receive an email notification informing you so you can make a decision to continue bidding at the higher price point. In order to win an auction the reserve price must be met. If an auction completes and the reserve price has not been met, the highest bid will not win that auction.
- Why am I unable to bid on an auction?
First, confirm you have completed all the steps to activate your account:
- 1. Complete the on-line registration form
- 2. Respond to the confirmation email
- 3. Verify a payment method
If you have completed all three (3) of these steps (or are unable to complete them) and you are still unable to bid, please contact our Customer Service Team (1-800-679-9451 or [email protected]) to assist you.
- Why can’t I place a bid without adding a credit card to my account?
In order to maintain a secure marketplace and ensure the bidding process includes only verified bidders, Direct Liquidation requires all users to verify a payment method prior to bidding.
All bids placed in our marketplace are legally binding contracts and, as such, must have a verified payment method on file prior to bidding. There are no exceptions to this policy. If you have a valid credit card but fail the credit card authorization, please contact our Customer Service Team (1-800-679-9451 or [email protected]) to assist you.
- How do I know if my bid was accepted?
After entering your bid within the bid box and pressing “BID NOW”, you will see a popup asking you to confirm your bid. After you press the “CONFIRM” button a confirmation message indicating your bid was successfully entered will appear. In addition, under the “MY ACCOUNT” menu select “BIDDING” to view your current active bids.
Please note, accepted bids are considered legally binding contracts. Except under a limited set of conditions, cancellation of bids is NOT allowed. Please contact our Customer Service Team (1-800-679-9451 or [email protected]) if you have a problem with a placed bid.
- How can I track my open bids?
Under the “MY ACCOUNT” menu select “BIDDING” to see your active bids and their status. For active auctions where you are no longer the high bid, you will have a bid box available to increase your offer.
- How do I know if I have been outbid on a lot?
You will receive an email alert to inform you that you have been out bid. Please note, you will not receive an outbid notification until your “MAXIMUM BID” for each auction has been reached. If you would like to disable these notifications, visit “NOTIFICATIONS” under the “MY ACCOUNT” menu and uncheck the option “OUT BID”.
- How will I know if I won an auction?
After an auction concludes and the reserve has been met, the highest bidder will be awarded the auction. Notification will be sent via email and posted on the “ORDERS” page under the “MY ACCOUNT” menu. If you would like to disable these notifications, visit “NOTIFICATIONS” under the “MY ACCOUNT” menu and uncheck the option “WINNER NOTIFICATION”.
- How do I pay for an auction I won?
Login and navigate to the “ORDERS” page under the “MY ACCOUNT” menu. The status of “UNPAID” will display next to your won auctions. Press the “PAY NOW” button to add the won auction to your shopping cart. Using the secure checkout, select your preferred form of payment (Credit card or Bank Wire).
Please note, your order status will change to “PROCESSING” until payment is confirmed. Since Bank Wires cannot be immediately confirmed, it may take one (1) business day before this status is updated. Once payment has been confirmed, your order status will change to “PAID – NOT SHIPPED”.
Please note the maximum amount that can be charged to credit card is $10,000. Any order over this amount must be paid via bank wire only.
- How can I save an auction to view and bid on later?
Every auction page includes a “Watch List” button located below the main photo viewer. When this button is pressed the auction will be bookmarked to a page called “Watch List” which can be accessed from the “My Account” menu. Items on your “Watch List” will only display while an auction is active. Once the auction completes, it will be removed from your “Watch List” page automatically by the system.
- What is the “reserve price”?
The reserve price is the lowest bid Direct Liquidation will accept for the auction. When the reserve price for an auction is not met by auction close, no winner will be declared even though there may have been bids received.
- I had the highest bid but I did not win the auction what happened?
When the reserve price for an auction is not met by auction close, no winner will be declared even though there may have been bids received.
- What is the auction count down timer?
The timer shows the time remaining to bid for that auction. Once the timer counts down to zero (0) no further bidding is allowed. The highest bidder is declared the auction winner so long as the reserve price has been met. When the reserve price for an auction is not met by auction close, no winner will be declared even though there may have been bids received.
- How long does an auction typically run?
Generally, auctions run 48 to 72 hours.
- How can I tell when an auction will end?
Each auction page displays a timer above the bid box indicating time remaining for that auction.
- How can I cancel an open bid?
All entered bids are considered legally binding contracts. Except in very rare cases, bids will NOT be canceled. Simple keying issues (example: you keyed in $9,000 instead of $900) can be corrected by entering a new/correct bid. Please contact Customer Service (1-800-679-9451 or [email protected]) if you have a problem with a placed bid.
- How can I report suspicious bidding activity?
If you notice a suspicious bidding pattern, please contact Direct Liquidation immediately. Please reference the lot ID and issues experienced. Direct Liquidation has a zero-tolerance policy for fraudulent or manipulative bidding. Offenders will be removed from the system and, where applicable, prosecuted to the full extent of the law.
- What happens if I lose Internet connectivity while bidding on an auction?
If you are unable to complete an auction during an open auction due to internet issues, please contact Customer Service (1-800-679-9451) for assistance in placing bids. Customer Service will verify account information/your identify, provide current auction standings, and/or place bids on your behalf until your connectivity issues are resolved.
- How much is a pallet?
Each Lot is different. To shop by Lot Size, please see the “Shop By Department” drop down menu, select “View all Departments” and see the “LOT SIZE” section on the left hand side.
Buy Now Price
- What is the “Buy Now” price?
The “BUY NOW” price allows you to bypass the bidding process and instantly purchase a listing. By selecting “BUY NOW”, you immediately win the auction, the order is placed in your shopping cart, and you can complete the checkout/payment process. Since selecting “BUY NOW” removes the inventory from active bidding, payment must be made within 48 hours of selecting “BUY NOW”. Not all auction listings contain a “BUY NOW” price.
- A listing had a “Buy Now” price but it disappeared. What happened?
The “BUY NOW” price will appear on auctions until the reserve price has been reached. Once a bid is entered that is higher than the reserve price, “BUY NOW” price will disappear from the listing and only auction bidding will be allowed until the auction ends.
Billing & Payments
- What payment options do you accept?
Direct Liquidation currently only accepts credit cards issued by Visa, MasterCard, American Express, and Bank Wires.
- Am I able to pay for an order by credit card as a non-US buyer?
Yes. Registered users are required to verify a payment method and confirm their identity when establishing an account. As long as your credit card has been verified properly during the account registration process, you will be able to use it to pay for an order regardless of your geographic location.
- How do I add an unpaid order to my shopping cart?
Login and navigate to the “ORDERS” page under the “MY ACCOUNT” menu to view order status. Select the button “PAY NOW” to add the order to your shopping cart. Proceed with the checkout process using your preferred payment method.
- What currency are transactions settled in?
All transactions processed are settled in US dollars.
- Are there any fees associated with the different payment methods?
Direct Liquidation does not charge extra fees on any transactions executed via our auction marketplace.
However, be sure to confirm if there are any applicable fees charged by your bank when doing Bank wires. If you have questions about fees charged by your bank for Bank wires please contact their Customer Service Department directly.
- How long do I have to pay for my order after I win an auction or have an offer accepted?
You have two (2) business days to complete payment. You can view your “UNPAID” orders by viewing the “ORDERS” page located under the “MY ACCOUNT” menu. If you are paying by Bank Wire please make sure to email our customer service with your Lot ID and bank wire transaction receipt within the two (2) day window. This will ensure you are not subject to late fees or penalties in the event the transaction takes longer than two (2) days to settle.
- What happens if I do not pay for an order on time?
Payments not received within two (2-3) business days from the invoice will be considered in default of the binding contract and the buyer may be responsible for liquidated damages fees of 10% of the final transaction price. Your account will immediately be placed in suspended status with buying privileges restricted and you will not be able to bid or transact in our marketplace until fees are paid in full. If the order has been prepared and available for pick up or shipment, a 10% restocking fee may apply.
- Is your payment processing gateway secure?
Yes. Our entire website and checkout process features 256 bit SSL security which is the highest standard currently available. COMODO, the most trusted name in the industry, provides our SSL certificate. For further security, we also utilize Norton Secure to consistently monitor for malware, malicious links, and phishing attacks.
- Are my payment details stored securely in “My Wallet”?
Direct Liquidation does not store credit card information or payment details on its servers or databases. Your payment information is stored securely with the merchant bank used to process your payments. This ensures potential attackers will never obtain usable financial information from Direct Liquidation’s website databases.
For further security, we require that you re-enter the CVV security code located on the back of your credit card each time you check out using our system. This ensures if your account were to be compromised an attacker would not be able to purchase on Direct Liquidation using your credit card.
- How long does it normally take for a payment to clear?
Credit card payments clear immediately. Bank Wire payments typically clear within one (1) business day. We require a credit card authorization form to be filled out and signed for each credit card transaction.
International bank wire may take up to five (5) business days to clear.
Please note, we require proof of payment be sent to Customer Service within two (2) business days after you have been invoiced in order to avoid default on the bidding contract and being subjected to late fee/penalties.
- How can I check the status of a payment?
Login and navigate to the “ORDERS” page under the “MY ACCOUNT” menu to track order progress/payment status. Credit card payments clear immediately; changing the status from “UNPAID” to “PAID” instantly. Bank Wire transfer status will change from “UNPAID” to “PROCESSING” until receipt of funds is confirmed; at which time, the status will change from “PROCESSING” to “PAID”.
It is imperative when using Bank Wire, you provide Customer Service the transfer receipt with the corresponding order number(s) via email within two (2) business days from invoice. This will ensure you avoid being in default of the bidding contract and subjection to late fees/penalties.
- Can I pay for multiple orders at the same time?
Yes. Simply add multiple orders to your shopping cart prior to checking out. This is done by navigating to the “ORDERS” page under the “MY ACCOUNT” menu. Select “PAY NOW” to place an order in your shopping cart. Repeat this process for all “UNPAID” orders you wish to pay for at the same time.
Please note, “BUY NOW” orders are instantly added to your shopping cart as well and can be checked out with any/all “UNPAID” orders from your “ORDERS” page.
- Can I use multiple payment methods to pay for an order?
Currently, we do not support multiple payment methods to pay for orders. In certain circumstances, Customer Service may be able to assist to complete your payment using multiple payment methods. However, we offer no guaranty that you will be able to pay for your order using multiple payment methods.
- Why am I being charged sales tax for my order?
According to tax law, Direct Liquidation is required to tax any individual or business under any or all of the following circumstances:
- Any individual or business that purchases products shipped to a residence and/or business located in Arkansas, Florida, Kentucky or South Carolina.
- Any foreign individuals or businesses that purchase products shipped to a residence and/or business inside or outside of the United States.
- Any individual or business located in Arkansas, Florida, Kentucky or South Carolina and choose to arrange shipping.
In order to waive the sales tax, Direct Liquidation must receive appropriate documentation before the sales transaction is complete. (we will not retroactively refund taxes). You must either send:
- A valid copy of your Reseller certificate from Arkansas, Florida, Kentucky or South Carolina. Valid for the very state where the goods are being shipped from.
- Complete a Declarative form/affidavit stating the merchandise is to be taken out of one of the aforementioned states.
- Direct Liquidation does not offer any services to refund sales taxes neither for domestic nor foreign customers.
To download these forms, please click the appropriate link below:
Arkansas: Download
Florida: Download
Kentucky: Download
South Carolina: Download
Multi State Jurisdiction: Download
After providing all required information on the chosen form, email the document to: [email protected] or fax to (305) 744-5189. IF FAXING, INCLUDE THE EMAIL ADDRESS USED TO CREATE AN ACCOUNT ON DIRECT LIQUIDATION ON THE DOCUMENT AND THE FAX COVER SHEET.
- I paid with a wire transfer, why didn’t my payment post yet?
Email [email protected] with a copy or receipt of your wire transfer payment along with the LOT ID or Order # to apply the funds to.
Shipping
- Who is responsible to pay for shipping costs?
You are responsible to pay for all shipping charges associated with your order. For international buyers this includes import duties, taxes and fees associated with importation of goods into your country.
- What shipping companies do you use?
Our shipping partners include: Fed Ex, UPS, Fed Ex Freight, UPS Freight and FreightQuote. The shipping options allowed/available will depend on the size, weight, and shipping distance.
- How long does it take to ship my order?
The shipping process begins once full payment is received. Depending on your location and the shipping options you selected, shipments can take from 1 – 14 days to be delivered.
- Can I arrange my own shipping?
Yes. During the checkout process, you will be prompted to select a shipping method for each order in your shopping cart. For orders where you want to arrange your own shipping select “BUYER ARRANGES SHIPPING” from the listed shipping options.
Please note, by arranging your own shipping, you assume all responsibility for the merchandise from the point of pick up and waive all rights to file a shipping claim with Direct Liquidation.
Please note that our policy requires all orders to be picked up within 14 days to maintain steady inventory flow and competitive pricing. Failure to abide by this policy results in order cancellations and a 10% re-stocking fee.
- Do you ship outside of the United States?
We only ship within the US and within Canada.
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For all international shipments, choose the “ARRANGE MY OWN SHIPPING” option when completing the checkout.
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Once your payment is received, it takes the facility 3-4 business days to prepare all orders.
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By the 4th business day you will be emailed with weight & dimensions of your order.
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That email will have a link for you to upload your shipping label or Bill of Lading and commercial invoice.
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Please be sure to contact your chosen carrier for a quote, once you have the weight & dimensions of your order.
- How can I check the shipping status of my order?
All orders information can be viewed from the “ORDERS” page located under the “MY ACCOUNT” menu. Orders that have shipped will be marked with the status “PAID-SHIPPED” and will have a button “TRACK PACKAGE”. Select “TRACK PACKAGE” to see a detailed shipping report. Please contact your carrier for additional shipping information.
- Can I consolidate multiple orders into one shipment?
Combining orders is possible for orders originating from the same shipping location. Please make sure to check the “SHIPS FROM” information for a listing prior to bidding. During checkout, select “BUYER ARRANGES SHIPPING” for the orders you wish to combine and then contact Customer Service ([email protected]) with your request to consolidate orders after checkout is complete and payment is posted.
- If I order multiple lots at the same time can I use different shipping methods for each one?
Yes. During checkout, you can specify a different shipping method for each order in your shopping cart.
- Do you offer any insurance on shipped orders?
If you select Direct Liquidation to ship your order, Direct Liquidation will insure your shipment for up to 100% of the auction price you paid. If you are arranging shipping it is YOUR responsibility to insure your shipment.
- How long will it take for me to receive my shipment?
Depending on your location and the shipping options you selected, shipments can take from 1 – 14 days to be delivered.
- What happens if my order is damaged during shipping?
If Direct Liquidation handled shipping and the product arrives damaged, contact Customer Service within (24hr) of receiving your shipment (1-800-679-9451 or [email protected]) immediately when the delivery arrives so a freight claim may be filed.
If you chose to arrange shipping for an order, you must contact the company that shipped your merchandise and file a claim directly with them.
- Can I get a shipping quote before I pay?
Currently our only tool for shipping quotes is the shipping calculator. Please enter your zip code in the shipping calculator. If you are not provided with shipping carriers, that means there are none available to your zip code at this time.
You can also get an approximate shipping quote from a carrier of your choice by using the table to the right of the “Description” section with the “Number of Units/Pallets” and “Weight” .-
Please understand that your shipping quote will be precise after your order is prepared.
- What are the addresses of your warehouse locations?
4900 SW Regional Airport Blvd
Bentonville, Arkansas 727131203 N 6th St, Suite C
Rogers, Arkansas 727562001 Leestown Road
Frankfort, Kentucky 406016719 W 350 N
Greenfield, Indiana 461404800 E Cheyenne Ave
Las Vegas, Nevada 891157100 Oak Grove Road
Fort Worth, Texas 761408460 Mount Pleasant Way, Unit 2
Milton, Ontario L9T 8W7Lowe’s:
5102 E 500 S
Whitestown, Indiana 460758400 Tatum Road
Palmetto, Georgia 302685605 N Hollywood Blvd, Suite 100
Las Vegas, Nevada 89115
Refunds & Returns
- Can I cancel an order after it's been paid?
In an effort to always offer the lowest prices, order cancellations will incur a 10% restocking fee and will be applied, and the refunded as a store credit, and not credited back to the original payment method. Please note, refused shipments will also be treated as order cancellations and subject to a 10% restocking fee
- I changed my mind, can I return my order?
In an effort to always offer the lowest prices, returns are not accepted and all sales are final. In the event where we authorize a return please note that a 10% restocking fee will be applied, and the refund will be issued as a store credit, and not credited back to the original payment method. Please note, refused shipments will also be treated as regular returns and subject to a 10% restocking fee
- Do you provide warranties on your merchandise?
For products marked “refurbished”, Direct Liquidation provides a 90 day warranty from date of product pickup. For products sold “as is” or “untested”, NO warranty is offered or implied.
Each listing will indicate the condition of the product being offered. It is the Bidders responsibility to check the description area of each listing before bidding to understand/accept the warranty terms for each auction.
- Can I return merchandise after I receive it?
In very limited circumstances will Direct Liquidation accept return merchandise after you have received it. If you receive merchandise that has grossly different conditions/quantities than what was listed on the manifest, immediately contact Customer Service (1-800-679-9451 or [email protected]) when the delivery arrives.
However, please note that any inventory sold “AS IS” can not be returned, refunded or exchanged under any circumstances.
You must contact Customer Service and file a return claim with us BEFORE attempting to return ship your order. Customer Service will investigate your return claim before rendering a binding decision.
Shipping damage is not grounds for returning an order. If Direct Liquidation handled shipping and the product arrives damaged, immediately contact Customer Service (855-874-8741 or [email protected]) upon delivery so a freight claim may be filed. If you chose to arrange to ship for an order, you must contact the company that shipped your merchandise and file a claim directly with them.
Items returned to Direct Liquidation without an approved return claim will not be accepted and Direct Liquidation will not pay any costs associated with non-authorized return shipments.
- If I return merchandise will I receive a refund?
Authorized return claims will be refunded or credit be applied to your account. Please note that a 10% restocking fee will be applied.
- Who is responsible to pay for return shipping if merchandise is being returned?
It is the responsibility of the customer to pay for all shipping costs associated with returning items. If you arranged your own shipping, you assume responsibility for the merchandise at the point of pickup and waive your ability to file a return claim with us.
- How long do I have after receiving merchandise to make a return claim?
You must file a return claim with our customer service department within five (5) business days of receiving the shipment. Any return claims filed after five (5) business day limit will be limited or rejected.
- Where can I get instructions to file a return claim?
Instructions for filing and RMA claim can be found on our Return Policy page.
- If I ship my merchandise outside of the US can I return it?
Authorized claims may be returned. The customer is responsible for return shipping costs. You must file a return claim with our customer service department within five (5) business days of receiving the shipment. Any return claims filed after five (5) business day limit will be limited or rejected. Please note that a 10% restocking fee will be applied.
- How long does it normally take to process a refund?
For authorized return claims, Direct Liquidation will process returns within ten (10) business days of return receipt. If product condition/quantity matches authorized-returns approval, Direct Liquidation will refund payments via ACH, Wire, or CC payment method used (subject to Directliquidation.com discretion). If you paid via Bank Wire, please allow up to seven (7) days for the refund to be fully processed.
Please note, although Direct Liquidation refunds confirmed authorized returns as quickly as possible (usually within fifteen (15) business days of returns receipt), your credit card company may take up to four (4) weeks to reflect the refund on your card and make the balance available to you. Please contact your credit card company directly concerning the time required to post your refund credit.